How can we help you see and serve customers better?

Data Quality - Commercial Excellence - Policy Compliance - Customer Care

 

Advisors, Integrators, & Professionals

Who We Are. We are advisors, integrators, and professionals with experience, skills, and passion for helping companies to obtain data quality, commercial excellence, policy compliance, and service excellence.

What You Get. We help you see and serve your customers better. So that you are relieved of blind spots in your decision-making. So that you can escape blind faith in your customer-facing teams.

Our Principals

Zahid Khan, Partner

  • Background:  Advisor & Leader for Solution Design, Integration, and Managed Services for Customer-Facing Systems in Industrials & Pharmaceuticals
  • Specialties:  Customer & Commercial Ops, CRM Systems, Data Quality & Analytics, Business System Design, Managed Services
  • At Keen360:  Leader for Data360 and Service360

David Lashar, Partner

  • Background:  Advisor & Executive for IT-Enabled Business Transformation in Industrials & Health Care
  • Specialties:  IT Strategy, Program & Portfolio Governance, Solution Architecture, Delivery Excellence
  • At Keen360:  Leader for Engagement360 and Compliance360

Our Team


Our Skills

We are experienced professionals with specialty in life sciences and health care.

  • Data Analysts & Stewards
  • Business & Workflow Analysts
  • Report Analysts & Developers
  • Service & Care Agents
  • Program & Project Managers
  • Solution & Technical Architects
  • Transformation Strategists & Partners

 

Our Near-Shore Support Center

  • Professionally managed using methods and metrics that are standard in enterprise support centers.
  • Enabled by the Acadia performance platform for consistent execution, continuous improvement, and pervasive learning.
  • Located in English-speaking Guyana, one time zone to the east of the U.S. Atlantic seaboard (i.e., one hour before US ET).
  • Bolstered by a strong economy due to recent find of offshore oil reserves and recent recognition as a topmost eco-tourism destination.
  • Characterized by friendly, effective service.

Location

Our Partners for Technical Depth & Breadth

We bring established, proven partners for collaborating on architecture and executing technical technical work, whether configuration and integration of packaged solutions or design and development of custom applications.  We emphasize modern technology stacks and cloud-based deployment.

  • DMI, a global tier-one integrator with specialty in mobility, UX/UI, and AI/ML.
  • Systems Alliance, a mid-sized technology consulting firm near Baltimore offering the unique Acadia performance platform.
  • Enovational, a mid-sized technology integrator based in D.C. with specialty in Salesforce.com plus custom development for web and mobile applications.