See and serve your customers better

 

Our Team

& Our Partners

Who We Are. We are advisors, integrators, and analysts with experience, skill, and passion for helping organizations to improve their customer-facing operations and performance.  With our CRM solutions and BPO services, we deliver commercial excellence, service excellence, customer care, and system support, including data stewardship.

What You Get. We help you see and serve your customers better. So that you can make every customer interaction an informed one. So that you are relieved of blind spots in your decision-making. So that you can transform your customer-facing performance.

Our Principals

Zahid Khan, Partner

  • Background:  Leader for workflow design and CRM implementation with concentration in industrials and pharmaceuticals
  • Specialties:  Workflow design, data management, and service management with concentration in customer-facing operations and systems
  • At Keen360:  Leader for Service360 (BPO)

David Lashar, Partner

  • Background:  Advisor and executive for IT-enabled business transformation with concentration in industrials & public sector
  • Specialties:  IT strategy, program governance, solution architecture, and delivery excellence with concentration in customer-facing operations and systems
  • At Keen360:  Leader for Engagement360 (CRM)

Our Near-Shore Support Center

  • Professionally managed using methods and metrics that are standard in enterprise support centers.
  • Enabled by the Acadia Performance Platform for consistent execution, continuous improvement, and pervasive learning.
  • Located in English-speaking Guyana, one time zone to the east of the U.S. Atlantic seaboard (i.e., either the same hour as or one hour before US ET, depending on US daylight savings).
  • Bolstered by a strong economy due to recent find of offshore oil reserves and recent recognition as a topmost eco-tourism destination.
  • Characterized by friendly, effective service.

Location

Our Partners for Technical Depth & Breadth

We bring established, proven partners for collaborating on architecture and executing technical technical work, whether configuration and integration of packaged solutions or design and development of custom applications.  We emphasize modern technology stacks and cloud-based deployment.

  • Global Alliant, a mid-sized technology developer and integrator based near Baltimore with global reach.  Global Alliant offers 1) architects and developers across the range of modern technology platforms, and 2) proprietary products for deploying and operating solutions based on robotic process automation (RPA).
  • Systems Alliance, a mid-sized technology consulting firm near Baltimore offering the unique Acadia Performance Platform.