Our Keen360 Team
We are advisors, integrators, and analysts with experience, skill, and passion for helping organizations to improve their customer-facing operations and performance.
We help you see and serve your customers better.
So that you can make every customer interaction an informed one. So that you are relieved of blind spots in your decision-making. So that you can transform your customer-facing performance.
Meet our principles
Workflow design, data management, and service management with concentration in customer-facing operations and systems
Leader for Service360 (BPO)
Advisor and executive for IT-enabled business transformation with concentration in industrials and public sector
IT strategy, program governance, solution architecture, and delivery excellence with concentration in customer-facing operations and systems
Leader for Engagement360 (CRM)
Professionally managed using methods and metrics that are standard in enterprise support centers.
Enabled by the Acadia Performance Platform for consistent execution, continuous improvement, and pervasive learning.
Located in English-speaking Guyana, one time zone to the east of the U.S. Atlantic seaboard (i.e., either the same hour as or one hour before US ET, depending on US daylight savings).
Bolstered by a strong economy due to recent find of offshore oil reserves and recent recognition as a topmost eco-tourism destination.
Characterized by friendly, effective service.
Our Partners for Technical
Depth and Breadth
We bring established, proven partners for collaborating on architecture and executing technical technical work, whether configuration and integration of packaged solutions or design and development of custom applications. We emphasize modern technology stacks and cloud-based deployment.
Global Alliant, a mid-sized technology developer and integrator based near Baltimore with global reach. Global Alliant offers 1) architects and developers across the range of modern technology platforms, and 2) proprietary products for deploying and operating solutions based on robotic process automation (RPA).
Systems Alliance, a mid-sized technology consulting firm near Baltimore offering the unique Acadia Performance Platform.