Keen311
A modern way to run 311 that people actually brag about
Keen311 gives cities a faster, smarter, more reliable way to manage non-emergency services. Built on Creatio’s no-code, AI-native platform, it replaces clunky, siloed legacy systems with a single environment where intake, routing, fieldwork, and communication all stay connected. Handle service, information, and emergency-adjacent requests across channels, show citizens real progress, and keep teams coordinated without drowning in manual work.
311 Operations, Powered by Creatio
Traditional 311 systems make life harder than it needs to be. Slow updates, rigid screens, disconnected tools, and zero intelligence. Keen311 fixes that with no-code agility, omni-channel intake, field service coordination, and built-in AI that helps teams resolve more, faster. Instant configuration, integrated channels, and predictive insights mean your city stays responsive no matter how much volume comes in.
- Intake lives across phone, email, web portals, and random inboxes
- Requests are hard to route, track, or triage across departments.
- Field teams work in disconnected apps with no real-time updates.
- Duplicate reports clog queues and slow resolution.
- Citizens can’t see status or get consistent communication.
- Legacy systems limit reporting, transparency, and automation.
- Omni-channel intake for phone, email, portal, SMS, chatbots, and mobile apps.
- Configurable case types, SLAs, and routing rules powered by Service Creatio.
- Field coordination with ESRI ArcGIS, Google Maps, photo uploads, and real-time status syncing.
- AI recommendations, duplicate detection, and clustering for smarter operations.
- Profiles and relationship mapping for departments, utilities, agencies, and elected officials.
- Dashboards, audit logs, and open-data exports to support transparency and public trust.
- Intake lives across phone, email, web portals, and random inboxes
- Requests are hard to route, track, or triage across departments.
- Field teams work in disconnected apps with no real-time updates.
- Duplicate reports clog queues and slow resolution.
- Citizens can’t see status or get consistent communication.
- Legacy systems limit reporting, transparency, and automation.
- Omni-channel intake for phone, email, portal, SMS, chatbots, and mobile apps.
- Configurable case types, SLAs, and routing rules powered by Service Creatio.
- Field coordination with ESRI ArcGIS, Google Maps, photo uploads, and real-time status syncing.
- AI recommendations, duplicate detection, and clustering for smarter operations.
- Profiles and relationship mapping for departments, utilities, agencies, and elected officials.
- Dashboards, audit logs, and open-data exports to support transparency and public trust.
Benefits of Keen311 for AI-Powered, No-Code Citizen Service Management
Empower your teams with intuitive, configurable tools that streamline engagement and simplify complex workflows
Keep citizen reporting simple and connected.
What it includes:
- Intake for service, info, and emergency-adjacent requests.
- Phone, email, chatbot, SMS, and web portal submission.
- Voice capabilities via Velvetel Voice + CTI connectors.
- Multilingual support through Creatio + Google Translate API.
- Pre-integrated mobile/web case submission via Connected Bits.
Route, triage, and resolve with clarity.
What it includes:
Agent Desktop + SLA timers powered by Service Creatio.
Intake, triage, and dispatch across any department.
Configurable case types with role-based access.
Reassignments and inter-department handoffs.
Timeline view for interactions, updates, attachments.
Give field crews the tools they need to work faster.
What it includes:
- ESRI ArcGIS + Google Maps for location-based work.
- Field reporting, photos, and time tracking.
- Real-time status syncing across agents and workers.
- Connected Bits Spot Worker app or Creatio Mobile App for field teams.
- Signature capture
Turn intelligence into better service.
What it includes:
- AI recommendations for similar cases and resolutions.
- Duplicate detection and grouping for mass closure.
- Trend dashboards with geography, category, and seasonality metrics.
- Predictive insights for workload and volume planning.
Everyone involved, connected in one place.
What it includes:
- Profiles for departments, agencies, utilities, and elected offices.
- Relationship mapping and program affiliation.
- Consent + communication preferences for non-anonymous cases.
- Integrations with partner systems like Tyler or Cartegraph.
Make performance visible—and trusted.
What it includes:
- Live dashboards by request type, SLA status, department.
- Audit logs with timestamps and case lifecycle history.
- Configurable reports and open-data exports.
- Alerts for overdue, escalated, or high-priority cases.
Keep citizen reporting simple and connected.
What it includes:
- Intake for service, info, and emergency-adjacent requests.
- Phone, email, chatbot, SMS, and web portal submission.
- Voice capabilities via Velvetel Voice + CTI connectors.
- Multilingual support through Creatio + Google Translate API.
- Pre-integrated mobile/web case submission via Connected Bits.
Route, triage, and resolve with clarity.
What it includes:
Agent Desktop + SLA timers powered by Service Creatio.
Intake, triage, and dispatch across any department.
Configurable case types with role-based access.
Reassignments and inter-department handoffs.
Timeline view for interactions, updates, attachments.
Give field crews the tools they need to work faster.
What it includes:
- ESRI ArcGIS + Google Maps for location-based work.
- Field reporting, photos, and time tracking.
- Real-time status syncing across agents and workers.
- Connected Bits Spot Worker app or Creatio Mobile App for field teams.
- Signature capture
Turn intelligence into better service.
What it includes:
- AI recommendations for similar cases and resolutions.
- Duplicate detection and grouping for mass closure.
- Trend dashboards with geography, category, and seasonality metrics.
- Predictive insights for workload and volume planning.
Everyone involved, connected in one place.
What it includes:
- Profiles for departments, agencies, utilities, and elected offices.
- Relationship mapping and program affiliation.
- Consent + communication preferences for non-anonymous cases.
- Integrations with partner systems like Tyler or Cartegraph.
Make performance visible—and trusted.
What it includes:
- Live dashboards by request type, SLA status, department.
- Audit logs with timestamps and case lifecycle history.
- Configurable reports and open-data exports.
- Alerts for overdue, escalated, or high-priority cases.
Pre-Integrated for 311, Fieldwork & Citizen Engagement
Better data. Better decisions. Better engagement.
- ESRI, Google Maps, and mapping layers for spatial context.
- Connected Bits for citizen and field apps.
- Voice + CTI connectors for call intake.
- Creatio Marketplace apps for digital channels and automation.
- No-code configuration for screens, logic, and workflows.
- Visual process automation for intake, routing, and reporting.
- AI-native architecture for clustering, routing, and insights.
- Dynamic case management for human-driven work.
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- Velvetel Voice for agent-assist, call coaching, and analytics.
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- Beesender Chat Master + Bot Master for chat, co-browsing, and AI bots.
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- Connected Bits: mobile apps for citizens + field teams.
- Mobile Creatio app for on-the-go access.
- ESRI, Google Maps, and mapping layers for spatial context.
- Connected Bits for citizen and field apps.
- Voice + CTI connectors for call intake.
- Creatio Marketplace apps for digital channels and automation.
- No-code configuration for screens, logic, and workflows.
- Visual process automation for intake, routing, and reporting.
- AI-native architecture for clustering, routing, and insights.
- Dynamic case management for human-driven work.
- Velvetel Voice for agent-assist, call coaching, and analytics.
- Beesender Chat Master + Bot Master for chat, co-browsing, and AI bots.
- Connected Bits: mobile apps for citizens + field teams.
- Mobile Creatio app for on-the-go access.
Operational Advantages
Keen311 In Action
A modern 311 platform that helps cities respond faster, stay transparent, and keep citizens and teams connected—without the usual complexity.
Highly Regarded by Industry Analysts & Users
Industry-validated innovation trusted by leading organizations
Frequently Asked Questions
Quick answers to help you understand our capabilities